Shipping + Returns
 

SHIPPING

How long will my order take to arrive?  

Please let me know if you need a piece soon or have a firm delivery date (e.g., for a wedding or engagement). All pieces sold online are in stock and available to ship immediately (unless otherwise noted).

If your piece is in stock, it will typically ship within a few days. 

If it is a made-to-order piece, I typically have an eight to ten week turnaround. In rare cases, I may need to source special stones or components for your order and thus the turnaround might be longer. I will always provide an estimated shipping date after details of a custom piece have been confirmed. 

How long does it take to ship? 

I typically ship within a day or two after your order has been placed. International shipping can take anywhere from two to 7 working days, although it could be longer.

How much does shipping cost?

As you have invested in my jewellery I take pride in posting your package worldwide free of charge. I send it either signed for or special delivery, meaning a signature is required upon delivery. 

Can I have a purchase sent to a different address than my billing address?

Yes. For online orders, please enter two different addresses - one for billing and one for shipping. If you have any questions or need to make changes, please contact me as soon as possible.

How will my purchase be packaged?

All pieces will be placed in branded display boxes. These are then placed boxes or inside bubble mailers. I send all packages with special or recorded delivery, ensuring high-value insurance to protect your purchase. We do require an adult signature for all shipments. 

Can you ship to a PO Box? 

Unfortunately I cannot. All shipments require and adult signature.

RETURNS & REPAIRS

What is your return policy? 

I pride myself in satisfying my customers and want you to love wearing your pieces as much as I love making them. 

Please be sure to communicate clearly with me when placing a custom order to make sure all the details are correct. If you are unhappy with the final result, contact me immediately upon delivery.

I will accept returns of stock pieces within thirty days. I do not accept returns on custom and made-to-order pieces. If you have any questions, please contact sales@tanyaireland.com. 

Please take note that all items of value are photographed and dated before shipping to you. If an item is returned it will be inspected upon reflection of its photograph and if any damage has occurred, a refund may not be offered, or a refund, minus repair costs will be issued. 

Do you offer repairs?

Yes, I am always happy to repair, refinish and clean my pieces whenever possible. Each piece must be assessed on a case-by-case basis, so please get in touch with me at sales@tanyaireland.com for more information.